Support requests
Minidump
What minidumps are
Applications can produce minidump files, which contain a useful subset of the information about exceptions.
In short words minidump is a little file, that will help us in case of you having a blue screen.
How to send minidump
- Go to C:\Windows\Minidump
- Find the latest created file.
- Copy the latest created file on the desktop.
- Send us the file from the desktop.
We also have a video guide on how to send the minidump file.
MsInfo
What MsInfo is
Msinfo is a collection of infromation about your pc, that helps us in fixing issues with the software.
How to find and send MsInfo
- Open your windows search and type in msinfo32.
- Press system summary in the left part of the msinfo.
- Go to left upper corner of msinfo, press file, export.
- Take a screenshot of the msinfo, and upload it in pair with the .txt version of msinfo32.
Sending system files
Which files do we require, and why
We require these files:
- winload.efi
- hvloader.dll
- hvix64.exe
- hvax64.exe
- ntoskrnl.exe
- ci.dll
The reason for requiring all these files, is that they help us fix the issues, since they might be different from windows to windows, we might require them in order to fix your specific issue.
How to find and send required files.
- Go to C:\Windows\System32
- Find HVIX64.exe
- Copy and paste it on your desktop.
- Find hvloader.dll
- Copy and paste it on your desktop.
- Find hvax64.exe
- Copy and paste it on your desktop.
- Find ci.dll
- Copy and paste it on your desktop.
- Find Ntoskrnl.exe
- Copy and paste it on your desktop.
- Find Winload.efi
- Copy and paste it on your desktop.
- Send the files from your desktop.
WARNING
IT IS IMPORTANT FOR WINLOAD.EFI TO BE THE SYSTEM32 ONE, AND NOT THE ONE PLACED IN SYSTEM32/BOOT
We also have a video guide describing how to send all the files.